Terms & Conditions Winnow44 – Terms of Use for Malaysia's Online Betting Platform

01Eligibility & Account Registration

To register and use the Winnow44 platform, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old on the date of registration. Winnow44 takes underage protection seriously and will verify age where there is any doubt.
• You must register using accurate, complete, and current personal information — including your full name, an active Malaysian phone number, and a valid email address.
• Each individual is only permitted to hold one account at Winnow44. Creating multiple accounts is strictly prohibited and may result in the termination of all associated accounts with balances returned.
• You are not currently on any self-exclusion list or gambling prohibition list imposed by any relevant authority.
• The Winnow44 platform is intended for personal entertainment purposes only. Use for professional or commercial purposes involving third parties is strictly prohibited.

Account Information Responsibility

You are solely responsible for ensuring that all registered information is accurate and up to date. Should any of your personal details change — such as your phone number or email address — please update them in your account or contact Winnow44 customer support immediately.

02Deposits & Withdrawals

Deposit Methods

Winnow44 accepts deposits via all major Malaysian local payment methods. The following methods are supported:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow (direct transfer)
• FPX – online banking including Maybank2u and CIMB Clicks

The minimum deposit amount is RM 30 per transaction. There is no maximum deposit limit for standard accounts, though limits may vary by VIP tier and chosen payment method. All deposits are processed automatically within seconds. If your deposit is not credited within 5 minutes, please contact our customer support with proof of transaction.

Withdrawal Terms

Withdrawals may be made at any time provided the following conditions are met:

1. Your account has completed basic verification (phone number verified).
2. No active bonus in the account with an outstanding rollover requirement that has not been completed.
3. The minimum withdrawal amount is RM 50 per transaction.
4. Your withdrawal method must match your most recent deposit method for AML compliance purposes.
5. Your first withdrawal may require additional verification within the first 24 hours of your account being opened.

Anti-Money Laundering (AML)

In compliance with anti-money laundering (AML) standards, Winnow44 reserves the right to request supporting documents for withdrawals that exceed a certain threshold. This may include a copy of your identification card, bank statement, or other relevant documents. This process is industry-standard and is designed to protect all parties involved.

03Bonus & Promotion Terms

All bonuses and promotions offered by Winnow44 are subject to the specific terms stated in each offer. The following general conditions apply to all bonus types unless otherwise stated:

Welcome Bonus

A Welcome Bonus of up to RM 888 is available to new members making their first deposit. The following terms apply:

• This bonus is available to new members one time only.
• The standard rollover requirement is 10x total bonus amount received.
• The bonus validity period is 30 days from the date of credit.
• The bonus must be used before making your first withdrawal if a bonus balance remains active in your account.
• Bonus wagers placed on Live Casino, slots, and Sports Betting all count towards meeting the rollover requirement, though contribution rates vary by game type.

Weekly VIP Cash Rebate

VIP cashback is calculated based on a member's total net loss for the week, from Monday to Sunday. Cashback rates by VIP tier are as follows: Bronze 0.3%, Silver 0.5%, Gold 0.8%, Platinum 1.2%, and Diamond 1.5%. Cashback is credited every Monday before 12:00 PM with no rollover requirements.

Bonus Expiry Date

Any unused bonuses or uncompleted rollover requirements that expire within the stipulated validity period will be automatically forfeited. Validity periods vary by bonus type and are clearly stated in each offer. VIP reward points have a validity period of 12 months from the date they are earned.

04Betting & Game Rules

Sports Betting

All sports bets on Winnow44 — including football (Malaysia Super League, EPL, UEFA Champions League), badminton (Malaysia Open, BWF World Tour), e-sports (MPL Malaysia, VCT Pacific, DOTA 2), and other sports — are subject to the following rules:

• Minimum bet is RM 5 per ticket for all Sports Betting types.
• The odds displayed at the time a bet is placed are the odds that apply, regardless of any subsequent changes.
• Once confirmed, bets cannot be cancelled by members, except where the Cash Out function is activated before the match concludes.
• Winnow44 reserves the right to void bets placed at obvious error odds without prior notice.
• If a match is postponed by more than 12 hours from its original scheduled time, all related bets will be voided unless the match resumes within 36 hours.

Casino Games & Slots

All live casino, blackjack, slots, and lottery games on Winnow44 use a Random Number Generator (RNG) that has been independently verified by an accredited third-party testing body. The Return-to-Player (RTP) for each slots game is available within the respective game information. Winnow44 does not manipulate game outcomes in any way.

05Account Security & Privacy

You are solely responsible for keeping your account username and password confidential Winnow44 you. Below are the security guidelines we strongly recommend, as well as the conditions you agreed to upon registration:

• Do not share your login credentials with anyone, including family members or friends.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols. Change your password regularly.
• Log out of your account after every session, especially when using a shared device.
• Enable two-factor authentication (2FA) where available for an added layer of account security.
• If you suspect your account has been accessed without your authorisation, contact Winnow44 customer support immediately to request a temporary account freeze.

Winnow44 shall not be held liable for any losses resulting from a member's failure to keep their login credentials confidential. All activity carried out using your account credentials will be deemed to have been performed by you, unless you report unauthorised access to us within 24 hours.

Personal Data Protection

Winnow44 complies with applicable personal data protection requirements. All information you provide during registration or while using our platform is processed and stored in accordance with our Privacy Policy. For more information, please refer to Winnow44 Privacy Policy.

06Account Termination & Suspension

Termination by Member

You can close your Winnow44 account at any time by contacting our customer support. Prior to closure, all balances eligible for withdrawal (after deducting any bonus amounts that have not met the rollover requirement) will be processed and returned to you via your registered payment method.

Termination by Winnow44

Winnow44 reserves the right to suspend or terminate any member account without prior notice if any of the following occurs:

• Fraud or any attempt to manipulate the platform, including the use of automated software (bots), odds manipulation, or collusion between accounts to exploit promotions.
• Opening multiple accounts.
• Providing false information during registration or the KYC process.
• Use of a payment method that does not belong to the member in question.
• Material breach of any section within this document.
• A court order or directive from a lawful authority.

07Responsible Gaming

Winnow44 is committed to promoting healthy and responsible gambling practices. We believe betting should be a source of entertainment, not financial stress. Our Responsible Gaming Programme provides all members with the following tools:

• Personal Deposit Limit: You may set daily, weekly, or monthly deposit limits in your account settings. Limits take effect immediately and can only be decreased instantly, while increases are subject to a 7-day waiting period.
• Session Time Limit: Set a time limit for your gaming sessions. The system will alert you when you are approaching your limit.
• Cooling-Off: Suspend access to your account for 24 hours, 7 days, or 30 days. This option takes effect immediately.
• Self-Exclusion: Close your account entirely for a minimum period of 6 months. Winnow44 will assist you through this process, no questions asked.

If you or someone you know is experiencing gambling-related issues, please seek professional help. For additional information and support resources, visit the Responsible Gaming us.

08Liability Limits & Disclaimer

The Winnow44 platform is provided on an "as-is" basis. While we make every effort to keep the platform running smoothly 24/7, Winnow44 does not guarantee that our services will always be free from technical disruptions, errors, or temporary unavailability.

Our Liability Limits

To the extent permitted by applicable law, Winnow44 shall not be liable for:

• Indirect, consequential, special, or punitive losses under any circumstances.
• Loss of profits, anticipated revenue, or business opportunities arising from service disruptions.
• Losses resulting from the actions or omissions of third parties, including payment providers and game suppliers.
• Inaccurate information provided by third-party sources for the purposes of odds or sports results.

Amendments to Terms

Winnow44 reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to members via email or in-platform notification at least 7 days before taking effect. Continued use of the Winnow44 platform after the amendment effective date constitutes your acceptance of the revised Terms.

If you have any questions regarding these Terms & Conditions, please contact the Winnow44 customer support team at support@winnow44.run or via the in-platform live chat. Our team is available 24 hours a day, 7 days a week in both Bahasa Malaysia and English.